Privacy Policy
Last Updated: August 31, 2026
At Vizuani, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Vizuani (“Vizuani,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you visit vizuani.com, contact us, request a quotation, communicate with us, or use our 3D apparel visualization and related services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. About Vizuani
Vizuani is a 3D apparel visualization and digital fashion service provider based in Dhaka, Bangladesh.
Our services may include:
- 3D apparel visualization
- 3D fashion animation
- Fabric digitalization
- Fashion accessories and product visualization
- AR/VR-ready fashion visualization
- Clothing branding and presentation
- Virtual sampling and related apparel-development services
We work with clients and businesses in Bangladesh and internationally.
2. Information We Collect
We collect information only when it is reasonably necessary to operate our website, communicate with clients, provide our services, process projects, improve our business, or comply with legal obligations.
2.1 Information You Provide to Us
Depending on how you interact with Vizuani, you may provide:
- Full name
- Email address
- Phone number
- Company, organization, or brand name
- Country or region
- Messages and inquiries
- Project descriptions and requirements
- Billing or transaction-related information
- Communication records
- Feedback or testimonials
For apparel visualization projects, you may also provide materials such as:
- Garment designs
- Tech packs
- Technical sketches
- Patterns
- Fabric information
- Logos and graphics
- Reference photographs
- Product photographs
- Measurement information
- Avatar information
- Body or fitting measurements
- 3D files
- Animation references
- Other files required to complete a project
Please provide only the personal information necessary for your project. If you provide information relating to another person, including photographs, measurements, or other personal data, you are responsible for ensuring that you have the appropriate permission or lawful authority to provide that information to Vizuani.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location based on IP address
- Pages visited
- Time spent on pages
- Referring website or source
- Website interactions
- Cookie and analytics information
This information helps us understand how visitors use our website, maintain website security, troubleshoot problems, and improve performance.
2.3 Information From Third-Party Platforms
If you communicate with Vizuani through services such as WhatsApp, Facebook, Instagram, LinkedIn, email, freelance platforms, or other third-party services, we may receive information you choose to provide through those platforms. Your use of those services is also subject to the privacy policies of the respective providers.
3. How We Use Your Information
We may use personal information to:
- Respond to inquiries and quotation requests
- Communicate about projects
- Provide and deliver our services
- Prepare project estimates and proposals
- Manage client relationships
- Process project files and instructions
- Provide customer support
- Send project updates
- Manage payments, invoices, and business records
- Improve our website, services, and workflows
- Analyze website performance and visitor behavior
- Prevent fraud, misuse, or security incidents
- Maintain business and accounting records
- Protect our legal rights
- Comply with applicable legal and regulatory requirements
- Send marketing communications where permitted
- Perform other activities for which you have provided consent
We do not use personal information for purposes that are materially incompatible with the purpose for which it was originally collected unless permitted by applicable law.
4. Legal Basis for Processing
Depending on your location and applicable law, we may process personal information based on one or more of the following:
Contractual Necessity: Processing may be necessary to prepare, enter into, or perform a contract with you, such as completing a 3D apparel visualization project.
Consent: We may process information when you have provided consent, particularly for certain marketing activities, cookies, or optional uses of information. Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.
Legitimate Business Interests: We may process information when reasonably necessary for legitimate business purposes, including improving our services, maintaining website security, responding to business inquiries, managing client relationships, preventing fraud, and understanding website performance. We consider your privacy rights before relying on legitimate interests.
Legal Obligations: We may process or retain information when required to comply with applicable tax, accounting, regulatory, court, or other legal obligations.
5. Client Materials and Project Files
Because Vizuani provides specialized 3D apparel services, clients may send us proprietary or confidential project materials, including designs, technical drawings, patterns, tech packs, product photographs, measurements, branding assets, fabric information, or other development files.
We use these materials primarily to:
- Evaluate project requirements
- Prepare quotations
- Perform requested services
- Make revisions
- Deliver final project files
- Maintain reasonable project records
- Provide future support when requested
We take reasonable steps to prevent unauthorized access to client project materials. We will not intentionally publish confidential client materials as portfolio or promotional content without appropriate authorization from the client. Where a separate Non-Disclosure Agreement or confidentiality agreement applies, the terms of that agreement will also govern the applicable project materials.
6. How We Share Information
Vizuani does not sell or rent your personal information to third parties for monetary consideration. We may share limited information with trusted service providers where reasonably necessary to operate our business or provide our services, including:
- Website hosting providers
- Cloud storage providers
- Email service providers
- Analytics providers
- Advertising and marketing platforms
- Payment service providers
- Communication platforms
- Project management or collaboration tools
- Accounting or business administration services
- Professional advisers
- Contractors or specialists assisting with a project
These providers may process information only as necessary to perform their respective services, subject to applicable contractual and legal obligations. We may also disclose information when reasonably necessary to comply with applicable law, protect Vizuani's legal rights, investigate fraud, or protect safety.
7. International Data Transfers
Vizuani is based in Bangladesh and serves clients internationally. Some of the technology providers we use may operate servers or process information in countries outside Bangladesh or outside your country of residence. As a result, personal information may be transferred to or processed in another jurisdiction. Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are subject to appropriate legal, contractual, organizational, or technical safeguards.
8. Cookies and Similar Technologies
Vizuani may use cookies and similar technologies to operate and improve our website. Cookies may fall into categories such as Essential Cookies (necessary for website functionality and security), Analytics Cookies (understanding website traffic and performance using services like Google Analytics), and Marketing Cookies (measuring campaigns via Meta/Facebook, LinkedIn, Google, etc.). You can manage or delete cookies through your browser settings.
9. Marketing Communications
If you subscribe to marketing communications or otherwise provide permission to receive them, we may send information about Vizuani services, new projects, portfolio updates, and promotions. You may unsubscribe at any time using the unsubscribe option provided in the communication. Unsubscribing will not prevent necessary communications relating to active projects or transactions.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. Retention periods depend on the duration of our relationship, active project statuses, legal obligations, and accounting requirements. When information is no longer reasonably necessary, we securely delete or anonymize it.
11. Data Security
We take reasonable technical and organizational measures designed to protect personal information and project data against unauthorized access, disclosure, accidental loss, misuse, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on the laws applicable to you, you may have rights to request information about, access, correct, delete, or restrict the processing of your personal data, or object to direct marketing. To exercise any privacy right, contact us at [email protected].
13. Children's Privacy
Our website and services are intended for adult professionals and businesses and are not directed toward children. Because we work with apparel brands, some client projects may involve children's clothing items where a client provides fitting measurements or references for a minor, for which the client is responsible for obtaining proper parental authorization.
14. Automated Decision-Making
Vizuani does not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, social networks, or payment providers. Vizuani does not control the privacy practices of those third parties, and we recommend reviewing their individual privacy policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, or legal requirements. When updated, we will revise the “Last Updated” date at the top of this page.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:
Vizuani
43/12, West Vashantek Rd, Dhaka 1216
Refund and support inquiries: [email protected]
General inquiries: [email protected]
Privacy inquiries: [email protected]